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Business Service Innovation: A Preliminary Conceptual Framework of Success Drivers

Ho, Joanne; Lu, Vinh


Despite various calls for a better understanding of the drivers of innovation success in the service sector, research on internal and external determinants of service innovation remains highly fragmented. This paper aims to reconcile the scattered research findings in this area by reviewing the literature published over the past two decades on success factors of service innovation for business services. The studies are thematically analysed based on their theoretical backgrounds, research...[Show more]

CollectionsANU Research Publications
Date published: 2010
Type: Conference paper
Source: Doing More with Less


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