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Mental health profile of callers to a generalist telephone counselling service

Burgess, Nicole; Christensen, Helen; Leach, Liana; Farrer, Louise; Griffiths, Kathleen


We studied the mental health profile of callers to a generalist helpline. A survey was conducted in a large telephone counselling centre over a four-week period in 2006. Telephone counsellors administered the survey at the completion of a user's call. The centre answered a total of 1404 calls in the study period. Of these, 439 calls met the inclusion criteria and 270 callers agreed to participate. The survey collected data from callers on demographic variables, anxiety, depression, panic and...[Show more]

CollectionsANU Research Publications
Date published: 2008
Type: Journal article
Source: Journal of Telemedicine & Telecare
DOI: 10.1258/jtt.2007.070610


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