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IT Empowerment or Exclusion? The Dilemma of Online Government Advisory Services

Li, Manning; Gregor, Shirley


Currently there are two prevailing strands of thought related to government online advisory services. One school considers the empowerment effect of online advisory systems on citizens and claims that such systems, when appropriately designed, can lead to empowerment outcomes including a better sense of control and better perceived power relative to government officials. On the other hand, the phenomena of the digital divide or digital exclusion is discerned - where there are excluded and...[Show more]

CollectionsANU Research Publications
Date published: 2010
Type: Conference paper
Source: Proceedings of the 21st Australasian Conference on Information Systems


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