Quality Management: a Key process in the Service Industries
Project management is a developing area in the service industry, as more unique and customer-tailored services are being developed. This paper presents a benchmarking research study, aimed at improving project planning capabilities in the service industry. Based on data collected from 275 project managers from several industries, including 79 from the service sector, project management strengths and weaknesses within the service industry were investigated. It was found that project managers...[Show more]
|Collections||ANU Research Publications|
|Source:||The Service Industries Journal|
|01_Zwikael_Quality_Management:_a_Key_2007.pdf||136.27 kB||Adobe PDF||Request a copy|
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