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Quality Management: a Key process in the Service Industries

Zwikael, Ofer; Globerson, Shlomo

Description

Project management is a developing area in the service industry, as more unique and customer-tailored services are being developed. This paper presents a benchmarking research study, aimed at improving project planning capabilities in the service industry. Based on data collected from 275 project managers from several industries, including 79 from the service sector, project management strengths and weaknesses within the service industry were investigated. It was found that project managers...[Show more]

CollectionsANU Research Publications
Date published: 2007
Type: Journal article
URI: http://hdl.handle.net/1885/33986
Source: The Service Industries Journal
DOI: 10.1080/02642060701673661

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