Skip navigation
Skip navigation

Quality Management: a Key process in the Service Industries

Zwikael, Ofer; Globerson, Shlomo


Project management is a developing area in the service industry, as more unique and customer-tailored services are being developed. This paper presents a benchmarking research study, aimed at improving project planning capabilities in the service industry. Based on data collected from 275 project managers from several industries, including 79 from the service sector, project management strengths and weaknesses within the service industry were investigated. It was found that project managers...[Show more]

CollectionsANU Research Publications
Date published: 2007
Type: Journal article
Source: The Service Industries Journal
DOI: 10.1080/02642060701673661


File Description SizeFormat Image
01_Zwikael_Quality_Management:_a_Key_2007.pdf136.27 kBAdobe PDF    Request a copy

Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.

Updated:  23 August 2018/ Responsible Officer:  University Librarian/ Page Contact:  Library Systems & Web Coordinator