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Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis

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Hoehle, Hartmut; Scornavacca , Eusebio; Huff , Sid

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The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools

dc.contributor.authorHoehle, Hartmut
dc.contributor.authorScornavacca , Eusebio
dc.contributor.authorHuff , Sid
dc.date.accessioned2015-12-08T22:23:41Z
dc.identifier.issn0167-9236
dc.identifier.urihttp://hdl.handle.net/1885/32970
dc.description.abstractThe increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools
dc.publisherElsevier
dc.sourceDecision Support Systems
dc.subjectKeywords: Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis; Electronic commerce; Research Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis
dc.titleThree Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis
dc.typeJournal article
local.description.notesImported from ARIES
local.identifier.citationvolume54
dc.date.issued2012
local.identifier.absfor080609 - Information Systems Management
local.identifier.ariespublicationu4602557xPUB97
local.type.statusPublished Version
local.contributor.affiliationHoehle, Hartmut, College of Business and Economics, ANU
local.contributor.affiliationScornavacca , Eusebio , Victoria University of Wellington
local.contributor.affiliationHuff , Sid, Victoria University of Wellington
local.description.embargo2037-12-31
local.bibliographicCitation.issue1 (Dec 2012)
local.bibliographicCitation.startpage122
local.bibliographicCitation.lastpage132
local.identifier.doi10.1016/j.dss.2012.04.010
local.identifier.absseo899999 - Information and Communication Services not elsewhere classified
dc.date.updated2016-02-24T11:13:44Z
local.identifier.scopusID2-s2.0-84868670966
local.identifier.thomsonID000299434300020
CollectionsANU Research Publications

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