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Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis
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Hoehle, Hartmut; Scornavacca , Eusebio; Huff , Sid
Description
The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools
| Collections | ANU Research Publications |
|---|---|
| Date published: | 2012 |
| Type: | Journal article |
| URI: | http://hdl.handle.net/1885/32970 |
| Source: | Decision Support Systems |
| DOI: | 10.1016/j.dss.2012.04.010 |
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| File | Description | Size | Format | Image |
|---|---|---|---|---|
| 01_Hoehle_Three_Decades_of_Research_on_2012.pdf | 382.12 kB | Adobe PDF | Request a copy | |
| 02_Hoehle_Three_Decades_of_Research_on_2012.pdf | 357.64 kB | Adobe PDF | Request a copy |
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