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Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis

Hoehle, Hartmut; Scornavacca , Eusebio; Huff , Sid

Description

The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools

CollectionsANU Research Publications
Date published: 2012
Type: Journal article
URI: http://hdl.handle.net/1885/32970
Source: Decision Support Systems
DOI: 10.1016/j.dss.2012.04.010

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