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How Incorporating Feedback Mechanisms in DSS Affects DSS Evaluations

Kayande, Ujwal; De Bruyn, Arnaud; Lilien, Gary; Rangaswamy, Arvind; van Bruggen, Gerrit


Model-based decision support systems (DSS) improve performance in many contexts that are data-rich, uncertain, and require repetitive decisions. But such DSS are often not designed to help users understand and internalize the underlying factors driving DSS recommendations. Users then feel uncertain about DSS recommendations, leading them to possibly avoid using the system. We argue that a DSS must be designed to induce an alignment of a decision maker's mental model with the decision model...[Show more]

CollectionsANU Research Publications
Date published: 2009
Type: Journal article
Source: Information Systems Research
DOI: 10.1287/isre.1080.0198


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