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Using a Choice Modelling Approach for Customer Service Standards in Urban Water

Hatton MacDonald, Darla; Barnes, Mary; Bennett, Jeffrey; Morrison, Mark; Young, Michael D


A series of reforms in the water industry in Australia has created a demand from the industry and regulators for objective methodologies to evaluate incremental changes in the customer service standards. In this paper, the use of choice modeling for estimating implicit prices associated with urban water supply attributes is explored. Results from multinomial logit (MNL) and random parameters logit (RPL) models show that increases in annual water bills and the frequency of future interruptions...[Show more]

CollectionsANU Research Publications
Date published: 2005
Type: Journal article
Source: Journal of The American Water Resources Association
DOI: 10.1111/j.1752-1688.2005.tb03766.x


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