van Vagt, Martin; John, Peter; Dowding, Keith; van Dijk, Erik
This research investigated 2 action strategies for residents to deal with dissatisfying community services: moving out of the community (exit), or communicating dissatisfaction to local authorities (voice). Data were used from a population movement survey conducted among 1,529 households in 3 major cities in the United Kingdom in 1997. Employing concepts from interdependence theory (Kelley & Thibaut, 1978), we predicted that dissatisfaction with community services would lead to more exit and...[Show more]
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