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Explanation from knowledge-based systems and cooperative problem solving: An empirical study

Gregor, Shirley


Explanations are expected to play an important role when knowledge-based systems are used for cooperative problem solving. In this context both human and machine contribute to the procedures, constraints and strategies used in the problem-solving process. An increased need for explanations in this context is congruent with a cognitive-effort perspective and the Production Paradox observed with on-line help systems. This article describes an investigation of the role of explanations in...[Show more]

CollectionsANU Research Publications
Date published: 2001
Type: Journal article
Source: International Journal of Human-Computer Studies
DOI: 10.1006/ijhc.2000.0432


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