Managerial IT Unconsciousness
Three case studies are presented to show that senior management sometimes lack awareness of the importance of Information Technology and its governance on the success of large IT projects. The first case was related to Sydney Water, a public utility company that invested AU$61 million in a customer relationship management and billing system. The auditors found that contract administration was deficient in the company, which led to the debacle. The Royal Melbourne Institute of Technology...[Show more]
|Collections||ANU Research Publications|
|Source:||Communications of the Association for Computing Machinery|
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