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Electronic Engagement: A Guide for Public Sector Managers

Chen, Peter

Description

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to...[Show more]

dc.contributor.authorChen, Peter
dc.date.accessioned2021-07-12T07:58:57Z
dc.date.available2021-07-12T07:58:57Z
dc.identifier.isbn9781921313097
dc.identifier.urihttp://hdl.handle.net/1885/240397
dc.description.abstractOver the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.
dc.language.isoen_AU
dc.publisherANU Press
dc.relation.ispartofseriesAustralia and New Zealand School of Government (ANZSOG)
dc.rightsAuthor/s retain copyright
dc.titleElectronic Engagement: A Guide for Public Sector Managers
dc.typeBook
dc.date.issued2007-03
local.publisher.urlhttps://press.anu.edu.au/
local.type.statusMetadata only
local.identifier.doi10.22459/EE.03.2007
dcterms.accessRightsOpen Access via publisher website
CollectionsANU Press (1965-Present)

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