Electronic Engagement: A Guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to...[Show more]
|Collections||ANU Press (1965-Present)|
|Access Rights:||Open Access via publisher website|
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