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The Centrelink Experiment: Innovation in Service Delivery

Halligan, John; Wills, Jules

Description

Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’. Carved out of a monolithic Department of Social Security, Centrelink was established along ‘business lines’ operating 320 service centres and delivering payments...[Show more]

CollectionsANU Press (1965-Present)
Date published: 2008-12
Type: Book
URI: http://hdl.handle.net/1885/237844
DOI: 10.22459/CE.12.2008
Access Rights: Open Access via publisher website

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