Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective
While research on drivers of service climate has focused on organisational resources and human resource practices such as training, employee autonomy and inter-departmental support, how these resources interrelate and influence service climate has not been examined, especially in the context of smaller Asian emerging market. Drawing on the resource-based view and its extension on dynamic capability, and social exchange theory, this qualitative study investigates how local and foreign firms in...[Show more]
|Collections||ANU Research Publications|
|Source:||The International Journal of Human Resource Management|
|Developing service climate in local vs foreign firms in smaller Asian emerging markets.pdf||1.93 MB||Adobe PDF||Request a copy|
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