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Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective

Hoang, Hung Trong; Hill, Sally Rao; Freeman, Susan; Lu, Vinh; Imrie, Brian


While research on drivers of service climate has focused on organisational resources and human resource practices such as training, employee autonomy and inter-departmental support, how these resources interrelate and influence service climate has not been examined, especially in the context of smaller Asian emerging market. Drawing on the resource-based view and its extension on dynamic capability, and social exchange theory, this qualitative study investigates how local and foreign firms in...[Show more]

CollectionsANU Research Publications
Date published: 2017
Type: Journal article
Source: The International Journal of Human Resource Management
DOI: 10.1080/09585192.2015.1119707


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