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Public satisfaction with police: The importance of procedural justice and police performance in police-citizen encounters

Murphy, Kristina (Tina)


A large body of literature has demonstrated that when authorities use procedural justice with those they regulate, people will be more satisfied with those authorities and will be more willing to cooperate and comply with their directions and rules. In the context of policing, procedural justice has also been shown to be important for shaping citizens' views about police legitimacy, their satisfaction with police and also in fostering cooperation with police. What remains largely unexamined,...[Show more]

CollectionsANU Research Publications
Date published: 2009
Type: Journal article
Source: Australian and New Zealand Journal of Criminology
DOI: 10.1375/acri.42.2.159


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