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Where there is not gold standard: Mixed method research in a cluster randomised trial of a tool for safe prioritising of patients by medical receptionists

Hall, Sally; Phillips, Christine; Gray, Phillip; Barnard, Amanda; Batt, Kym


Medical receptionists have been shown to play a key role in general practice as the first point of contact for patients. They frequently undertake decisions around appointment making which prioritise access to care, but may have limited tools or structures to assist them with this. We report the methods of a study evaluating a customisable tool (POPGUNS - Prioritisation of Patients: A Guide for Non-Clinicians) to support safe prioritisation of patients. This paper reports methodological...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Journal article
Source: International Journal of Multiple Research Approaches


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