Hall, Sally; Phillips, Christine; Gray, Phillip; Barnard, Amanda; Batt, Kym
Medical receptionists have been shown to play a key role in general practice as the first point of contact for patients. They frequently undertake decisions around appointment making which prioritise access to care, but may have limited tools or structures to assist them with this. We report the methods of a study evaluating a customisable tool (POPGUNS - Prioritisation of Patients: A Guide for Non-Clinicians) to support safe prioritisation of patients. This paper reports methodological...[Show more]
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