Impact value and sustainable, well-being centred service systems
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Simmonds, Hamish; Gazley, Aaron
Description
Purpose This paper aims to develop impact value (IV), both theoretically and practically, to better account for the processes of value creation within complex service ecosystems. Design/methodology/approach This conceptual paper connects the complex systems nature of service ecosystems and the complexity of issues of sustainability and well-being to the need for a conceptual and analytical extension of value within service ecosystems. Findings This paper defines IV as enhancement or...[Show more]
dc.contributor.author | Simmonds, Hamish | |
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dc.contributor.author | Gazley, Aaron | |
dc.date.accessioned | 2021-01-21T04:23:47Z | |
dc.identifier.issn | 0309-0566 | |
dc.identifier.uri | http://hdl.handle.net/1885/219980 | |
dc.description.abstract | Purpose This paper aims to develop impact value (IV), both theoretically and practically, to better account for the processes of value creation within complex service ecosystems. Design/methodology/approach This conceptual paper connects the complex systems nature of service ecosystems and the complexity of issues of sustainability and well-being to the need for a conceptual and analytical extension of value within service ecosystems. Findings This paper defines IV as enhancement or diminishment of the potential of stakeholders (beyond the service beneficiary), to transfer or transform resources in the future, based on direct and indirect involvement in the processes of value-in-exchange and value-in-use creation. Research limitations/implications This paper provides an initial exploration of the theoretical and practical extension of value through the IV concept. Practical implications Sustainable service ecosystems require actors to understand their role in the service process and account for the impact pathways of their value creation activities. This paper proposes a framework for developing sustainable strategies to account for IV. Originality/value This research expands service research's core concept of value by integrating the complex systems nature of service ecosystems, sustainability and well-being. IV provides a means to address the systemic impact pathways of service and value creation processes and bridge idiosyncratic value-in-use and broader system viability concepts. | |
dc.format.mimetype | application/pdf | |
dc.language.iso | en_AU | |
dc.publisher | MCB University Press | |
dc.rights | © 2020 Emerald Publishing Limited | |
dc.source | European Journal of Marketing | |
dc.source.uri | http:dx.doi.org/10.1108/EJM-03-2018-0182 | |
dc.subject | Sustainability | |
dc.subject | Value | |
dc.subject | Well-being | |
dc.subject | Service ecosystems | |
dc.subject | Transformative service | |
dc.title | Impact value and sustainable, well-being centred service systems | |
dc.type | Journal article | |
local.description.notes | Imported from ARIES | |
local.identifier.citationvolume | online | |
dc.date.issued | 2020 | |
local.identifier.absfor | 150503 - Marketing Management (incl. Strategy and Customer Relations) | |
local.identifier.absfor | 150506 - Marketing Theory | |
local.identifier.ariespublication | u1100522xPUB1 | |
local.publisher.url | http://www.emeraldinsight.com/loi/ejm | |
local.type.status | Published Version | |
local.contributor.affiliation | Simmonds, Hamish, College of Business and Economics, ANU | |
local.contributor.affiliation | Gazley, Aaron, Department of Marketing and Information Systems, American University of Sharjah | |
local.description.embargo | 2099-12-31 | |
local.bibliographicCitation.issue | 2 | |
local.bibliographicCitation.startpage | 593 | |
local.bibliographicCitation.lastpage | 617 | |
local.identifier.doi | 10.1108/EJM-03-2018-0182 | |
local.identifier.absseo | 910209 - Preference, Behaviour and Welfare | |
local.identifier.absseo | 910206 - Market-Based Mechanisms | |
dc.date.updated | 2022-02-27T07:18:17Z | |
local.identifier.scopusID | 2-s2.0-85090993929 | |
Collections | ANU Research Publications |
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