Impact value and sustainable, well-being centred service systems
Simmonds, Hamish; Gazley, Aaron
Purpose This paper aims to develop impact value (IV), both theoretically and practically, to better account for the processes of value creation within complex service ecosystems. Design/methodology/approach This conceptual paper connects the complex systems nature of service ecosystems and the complexity of issues of sustainability and well-being to the need for a conceptual and analytical extension of value within service ecosystems. Findings This paper defines IV as enhancement or...[Show more]
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|Source:||European Journal of Marketing|
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