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Impact value and sustainable, well-being centred service systems

Simmonds, Hamish; Gazley, Aaron


Purpose This paper aims to develop impact value (IV), both theoretically and practically, to better account for the processes of value creation within complex service ecosystems. Design/methodology/approach This conceptual paper connects the complex systems nature of service ecosystems and the complexity of issues of sustainability and well-being to the need for a conceptual and analytical extension of value within service ecosystems. Findings This paper defines IV as enhancement or...[Show more]

CollectionsANU Research Publications
Date published: 2020
Type: Journal article
Source: European Journal of Marketing
DOI: 10.1108/EJM-03-2018-0182


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