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User advocacy and information system project performance

Wang, Eric; Chang, Jamie; Jiang, Jiunn-Yih (James); Klein, Gary


User participation in information system projects is an established practice well backed by research. However, participation is usually considered limited to helping shape the requirements of the system being developed in order to be certain that a functional system is developed. This narrow perspective overlooks the potential of having the user be an advocate for the system to grow support among all stakeholders of the project. We build and empirically test a model that links user advocacy to...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Journal article
Source: International Journal of Project Management
DOI: 10.1016/j.ijproman.2010.02.011


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