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Going Online: The Affordances of Online Counseling for Families Affected by Alcohol and Other Drug Issues

Dilkes-Frayne, Ella; Savic, Michael; Carter, Adrian; Kokanović, Renata; Lubman, Dan I

Description

Online counseling can overcome barriers families face when accessing support services for issues such as a relative's alcohol or other drug use. However, little research has explored how online counseling platforms assist family members to improve their well-being and support their relative. We thematically analyzed 90 transcripts of online counseling sessions with family and friends of people who use alcohol, opioids, and amphetamines in Australia between 2015 and 2016. In our analysis, we...[Show more]

dc.contributor.authorDilkes-Frayne, Ella
dc.contributor.authorSavic, Michael
dc.contributor.authorCarter, Adrian
dc.contributor.authorKokanović, Renata
dc.contributor.authorLubman, Dan I
dc.date.accessioned2020-09-22T00:18:36Z
dc.identifier.issn1049-7323
dc.identifier.urihttp://hdl.handle.net/1885/211316
dc.description.abstractOnline counseling can overcome barriers families face when accessing support services for issues such as a relative's alcohol or other drug use. However, little research has explored how online counseling platforms assist family members to improve their well-being and support their relative. We thematically analyzed 90 transcripts of online counseling sessions with family and friends of people who use alcohol, opioids, and amphetamines in Australia between 2015 and 2016. In our analysis, we drew on the concept of affordances to articulate how online platforms afford or constrain potentially therapeutic encounters with families. We found online counseling enabled families to make first contact, relieve distress, plan appropriate action, improve communication, regain direction, and connect with local services. Sessions were constrained by Internet access, web-chat communication, counselors' focus on referral, and limitations in addressing the wider concerns of families. The findings present opportunities for improving online services for families.
dc.description.sponsorshipThis research was funded by an Arts-Medicine Interdisciplinary Research Seed Fund grant from Monash University. Adrian Carter is supported by an NHMRC Career Development Fellowship (APP1123311). Renata Kokanović is supported by RMIT University Vice Chancellor’s Senior Fellowship.
dc.format.mimetypeapplication/pdf
dc.language.isoen_AU
dc.publisherUniversity of Utah
dc.rights© The Author(s) 2019
dc.sourceQualitative Health Research
dc.titleGoing Online: The Affordances of Online Counseling for Families Affected by Alcohol and Other Drug Issues
dc.typeJournal article
local.description.notesImported from ARIES
local.identifier.citationvolume29
dc.date.issued2019
local.identifier.absfor111710 - Health Counselling
local.identifier.ariespublicationu5786633xPUB1347
local.publisher.urlhttp://www.uk.sagepub.com/journals/Journal200926
local.type.statusPublished Version
local.contributor.affiliationDilkes-Frayne, Ella, College of Health and Medicine, ANU
local.contributor.affiliationSavic, Michael, Monash University
local.contributor.affiliationCarter, Adrian, Monash University
local.contributor.affiliationKokanović, Renata, RMIT University
local.contributor.affiliationLubman, Dan I, Turning Point, Eastern Health and Monash University
local.description.embargo2037-12-31
dc.relationhttp://purl.org/au-research/grants/nhmrc/1123311
local.bibliographicCitation.issue14
local.bibliographicCitation.startpage2010
local.bibliographicCitation.lastpage2022
local.identifier.doi10.1177/1049732319838231
local.identifier.absseo920414 - Substance Abuse
dc.date.updated2020-06-23T00:57:07Z
local.identifier.thomsonIDWOS:000496451300002
CollectionsANU Research Publications

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