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Evaluating and Designing Electronic Government for the Future: Observations and Insights from Australia

Martin, Nigel; Rice, John


This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Journal article
Source: International Journal of Electronic Government Research
DOI: 10.4018/jegr.2011070103


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