Evaluating and Designing Electronic Government for the Future: Observations and Insights from Australia
This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the...[Show more]
|Collections||ANU Research Publications|
|Source:||International Journal of Electronic Government Research|
|01_Martin_Evaluating_and_Designing_2011.pdf||129.24 kB||Adobe PDF||Request a copy|
|02_Martin_Evaluating_and_Designing_2011.pdf||942.57 kB||Adobe PDF||Request a copy|
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