Skip navigation
Skip navigation

A conceptual framework for evaluating the success of e-government from the viewpoint of citizens living with disability in Australia: An Interpretive Multiple Case Study Approach

Sterrenberg, Gary


This study highlights the significant challenges in evaluating e-government services as there is currently a lack of consensus of how success is defined and from which perspective(s) these services should be measured. Since e-government services are intended to deliver government policy objectives that create value for citizens, this study posits that e-government success should be evaluated within that context. Unfortunately, current evaluation frameworks of e-government services tend to...[Show more]

CollectionsOpen Access Theses
Date published: 2020
Type: Thesis (PhD)
DOI: 10.25911/Y9R8-PW54
Access Rights: Open Access


File Description SizeFormat Image
Evaluating the success of e-government thesis - RELOAD.pdfThesis Material11.96 MBAdobe PDFThumbnail

Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.

Updated:  17 November 2022/ Responsible Officer:  University Librarian/ Page Contact:  Library Systems & Web Coordinator