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Developing a positive patient experience with nurses in general practice: an integrated model of patient satisfaction and enablement

Desborough, Jane; Phillips, Christine; Mills, Jane; Korda, Rosemary; Bagheri, Nasser; Banfield, Michelle


Aim: To develop a conceptual model that provides a comprehensive understanding of the structures and processes underpinning patient enablement and satisfaction in general practice nurse consultations. Background: Current evidence regarding patient satisfaction and enablement arising from general practice nursing care is either quantitative or qualitative. To date, no studies have integrated the results of mixed methods research to provide a deeper understanding of processes that facilitate...[Show more]

CollectionsANU Research Publications
Date published: 2017-09-20
Type: Journal article
Source: Journal of Advanced Nursing
DOI: 10.1111/jan.13461


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