Cross-cultural interviewing in the hiring process: challenges and strategies

Abstract

Although interviews arc used widely in the selection of suitable job applicants, recruiters may unconsciously be operating from culturally biased frameworks. In this article, the use of interviews across different cultural backgrounds and the potential for cultural bias are presented. Two case studies are used to illustrate the importance of cultural sensitivity in successful interviewing. Effective techniques, which include establishing rapport with the candidate, building a relationship, and choosing appropriate interview styles, are provided for practitioners.