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Making soft intelligence hard: A multi-site qualitative study of challenges relating to voice about safety concerns

Martin, Graham Paul; Aveling, Emma-Louise; Campbell, Anne; Tarrant, Carolyn; Pronovost, Peter J.; Mitchell, Imogen; Dankers, Christian; Bates, David; Dixon-Woods, Mary


Background Healthcare organisations often fail to harvest and make use of the ‘soft intelligence’ about safety and quality concerns held by their own personnel. We aimed to examine the role of formal channels in encouraging or inhibiting employee voice about concerns.

CollectionsANU Research Publications
Date published: 2018-02-19
Type: Journal article
Source: BMJ Quality and Safety
DOI: 10.1136/bmjqs-2017-007579
Access Rights: Open Access


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