Making soft intelligence hard: A multi-site qualitative study of challenges relating to voice about safety concerns
Background Healthcare organisations often fail to harvest and make use of the ‘soft intelligence’ about safety and quality concerns held by their own personnel. We aimed to examine the role of formal channels in encouraging or inhibiting employee voice about concerns.
|Collections||ANU Research Publications|
|Source:||BMJ Quality and Safety|
|Access Rights:||Open Access|
|01_Martin_Making_soft_intelligence_hard%3A_2018.pdf||221.5 kB||Adobe PDF|
This item is licensed under a Creative Commons License