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"Just treat everybody with respect": Health Service Providers' Perspectives on the Role of Cultural Competence in Community Health Service Provision

Truong, Mandy; Gibbs, Lisa; Paradies, Yin; Priest, Naomi

Description

This paper explores the multi-level aspects of cultural competence from the perspectives of healthcare service providers in the community health context. Qualitative interviews were conducted with staff (n=14) from a community health service in Australia. Findings showed that most participants had an adequate understanding of cultural competence and viewed it as an important aspect of their work. In general, participants aimed to take a client-centred approach rather than trying to achieve...[Show more]

dc.contributor.authorTruong, Mandy
dc.contributor.authorGibbs, Lisa
dc.contributor.authorParadies, Yin
dc.contributor.authorPriest, Naomi
dc.date.accessioned2019-11-26T04:38:31Z
dc.identifier.issn1046-7041‎
dc.identifier.urihttp://hdl.handle.net/1885/186697
dc.description.abstractThis paper explores the multi-level aspects of cultural competence from the perspectives of healthcare service providers in the community health context. Qualitative interviews were conducted with staff (n=14) from a community health service in Australia. Findings showed that most participants had an adequate understanding of cultural competence and viewed it as an important aspect of their work. In general, participants aimed to take a client-centred approach rather than trying to achieve cultural expertise. Difficulties with language, communication and organizational processes were identified as potential barriers to service provision. This study furthers the understanding of the challenges of culturally competent practice.
dc.format.mimetypeapplication/pdf
dc.language.isoen_AU
dc.publisherTucker Publications Inc.
dc.rights© 2017 Springer
dc.sourceABNF Journal
dc.title"Just treat everybody with respect": Health Service Providers' Perspectives on the Role of Cultural Competence in Community Health Service Provision
dc.typeJournal article
local.description.notesImported from ARIES
local.identifier.citationvolume28
dc.date.issued2017
local.identifier.absfor111708 - Health and Community Services
local.identifier.absfor160899 - Sociology not elsewhere classified
local.identifier.ariespublicationu5786633xPUB99
local.publisher.urlhttp://tuckerpub.com/abnf.htm
local.type.statusPublished Version
local.contributor.affiliationTruong, Mandy, University of Melbourne
local.contributor.affiliationGibbs, Lisa, University of Melbourne
local.contributor.affiliationParadies, Yin, The University of Melbourne
local.contributor.affiliationPriest, Naomi, College of Arts and Social Sciences, ANU
local.description.embargo2037-12-31
local.bibliographicCitation.issue2
local.bibliographicCitation.startpage34
local.bibliographicCitation.lastpage43
dc.date.updated2019-05-19T08:24:51Z
CollectionsANU Research Publications

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