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The Effect of Accelerating Migration of Services to Digital Channels on the Elderly

Masterton Perry, Ann; Nurmikko-Fuller, Terhi


In this paper, the effect of the ongoing migration of government and commercial services to the Web is examined. We report on preliminary results from the qualitative analysis of the experiences of a representative focus group of Australian citizens age 65 and over, who reside in the Australian Capital Territory (ACT).

CollectionsANU Research Publications
Date published: 2017
Type: Conference paper
Source: WebSci 2017 - Proceedings of the 2017 ACM Web Science Conference
DOI: 10.1145/3091478.3098867


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