Skip navigation
Skip navigation

User-centred information design practices and processes at the Australian Taxation Office

Martin, Nigel; Gregor, Shirley; Rice, John


This paper discusses results from a research study in the design and implementation of information documents and products in the Australian Taxation Office (ATO). It presents a composite ethnographic and case study analysis of user-centred information design practices at the ATO from 2001-2005, and shows that the ATO has been an active proponent of user centred design practices in developing business information documents and products for an extended period of time, while also Identifying...[Show more]

CollectionsANU Research Publications
Date published: 2008
Type: Journal article
Source: Information Design Journal
DOI: 10.1075/idj.16.1.08mar


There are no files associated with this item.

Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.

Updated:  17 November 2022/ Responsible Officer:  University Librarian/ Page Contact:  Library Systems & Web Coordinator