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Managing client relationships in the public sector.

Job, Jenny


Today we’re talking about trust and relationship management in the delivery of government services. That involves cooperation between government agencies and the community. How can we trust that the community will cooperate? Well that’s easy many might say - the law and the use of contracts, sanctions and audits ensures that we can trust others. The law allows us to trust others because we all know what is expected of us and we all know what will happen if we don’t do what is expected....[Show more]

CollectionsANU Research Publications
Type: Conference paper
Conference presentation
Source: People and Task' Seminar for officers of the Australian Public Service on 'Trust and Relationship Management in the Delivery of Government Services'. Canberra, 29 April 2004.
Access Rights: Open Access


File Description SizeFormat Image
Job.Managing.paper.pdfConference paper218.5 kBAdobe PDFThumbnail
Job.Managing.pdfConference presentation128.04 kBAdobe PDFThumbnail

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