Managing client relationships in the public sector.
Today we’re talking about trust and relationship management in the delivery of government services. That involves cooperation between government agencies and the community. How can we trust that the community will cooperate? Well that’s easy many might say - the law and the use of contracts, sanctions and audits ensures that we can trust others. The law allows us to trust others because we all know what is expected of us and we all know what will happen if we don’t do what is expected....[Show more]
|Collections||ANU Research Publications|
|Source:||People and Task' Seminar for officers of the Australian Public Service on 'Trust and Relationship Management in the Delivery of Government Services'. Canberra, 29 April 2004.|
|Access Rights:||Open Access|
|Job.Managing.paper.pdf||Conference paper||218.5 kB||Adobe PDF|
|Job.Managing.pdf||Conference presentation||128.04 kB||Adobe PDF|