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Complex lives, complex needs, complex service systems: Community worker perspectives on the needs of families involved with ACT care and protection services

Australian National University. Regulatory Institutions Network; Hamilton, Sharynne; Braithwaite, Valerie


The main contribution of the research is to demonstrate that parents and families in contact with community workers are dealing with complex needs, are socially marginalised and stigmatised. They are observed by community workers to have little to no trust that they will be treated equitably by child protection workers. Community workers overwhelming reported arbitrariness, inconsistency and low transparency in the ACT CPS. In many of their cases, community workers failed to see processes...[Show more]

CollectionsANU School of Regulation and Global Governance (RegNet)
Type: Working/Technical Paper


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