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A Self-Esteem Threat Perspective on the Downstream Customer Consequences of Customer Mistreatment

Amarnani, Rajiv

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A Self-Esteem Threat Perspective on the Downstream Customer Consequences of Customer Mistreatment A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Philosophy The Australian National University, 2016 Committee Co-chairs: Professor Prashant Bordia and Professor Simon Lloyd D. Restubog Committee Members: Dr Deshani Ganegoda and Dr Vinh Lu Customer mistreatment encompasses a broad range of poor ...[Show more]

CollectionsOpen Access Theses
Date published: 2016-06
Type: Thesis (PhD)
URI: http://hdl.handle.net/1885/102563

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