A Self-Esteem Threat Perspective on the Downstream Customer Consequences of Customer Mistreatment
A Self-Esteem Threat Perspective on the Downstream Customer Consequences of Customer Mistreatment A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Philosophy The Australian National University, 2016 Committee Co-chairs: Professor Prashant Bordia and Professor Simon Lloyd D. Restubog Committee Members: Dr Deshani Ganegoda and Dr Vinh Lu Customer mistreatment encompasses a broad range of poor ...[Show more]
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