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A Practical Model For Demonstrating And Ensuring Quality Legal Aid Services: A Case Study In Applied Research

Curran, Elizabeth

Description

This paper is about how the Legal Aid Commission of the Australian Capital Territory (Legal Aid ACT) - a relatively small legal aid provider with an annual budget of $12 million and 65 staff - has gone about measuring the effectiveness of its services and how it plans to measure service efficiency. These are highly topical issues in Australia at present because of a national review of legal assistance services that is due for completion in June 2013. The...[Show more]

dc.contributor.authorCurran, Elizabeth
dc.date.accessioned2016-05-30T00:30:46Z
dc.date.available2016-05-30T00:30:46Z
dc.identifier.urihttp://hdl.handle.net/1885/101757
dc.description.abstractThis paper is about how the Legal Aid Commission of the Australian Capital Territory (Legal Aid ACT) - a relatively small legal aid provider with an annual budget of $12 million and 65 staff - has gone about measuring the effectiveness of its services and how it plans to measure service efficiency. These are highly topical issues in Australia at present because of a national review of legal assistance services that is due for completion in June 2013. The paper is both a case study in applied research (how researchers and administrators can work together to improve legal aid services) and a practical demonstration of the value that individual agencies can gain from measuring service quality and effectiveness. The paper also considers a hypothesis that if the characteristics of a quality service responsive to people’s needs are present then the service is also likely to be cost-effective.
dc.publisherInternational Legal Aid Group
dc.relation.ispartofILAG Conference Proceedings
dc.rights© The Author(s)
dc.source.urihttp://www.internationallegalaidgroup.org/images/publications/thehague2013/conferencepapers/Session_3_-_Liz_Curran_and_Andrew_Crockett.pdf
dc.titleA Practical Model For Demonstrating And Ensuring Quality Legal Aid Services: A Case Study In Applied Research
dc.typeConference paper
dc.date.issued2014
local.publisher.urlhttp://www.internationallegalaidgroup.org/
local.type.statusPublished Version
local.contributor.affiliationCurran, L., College of Law, The Australian National University
local.bibliographicCitation.startpage1
local.bibliographicCitation.lastpage12
dcterms.accessRightsOpen Access
CollectionsANU Research Publications

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