A Practical Model For Demonstrating And Ensuring Quality Legal Aid Services: A Case Study In Applied Research
This paper is about how the Legal Aid Commission of the Australian Capital Territory (Legal Aid ACT) - a relatively small legal aid provider with an annual budget of $12 million and 65 staff - has gone about measuring the effectiveness of its services and how it plans to measure service efficiency. These are highly topical issues in Australia at present because of a national review of legal assistance services that is due for completion in June 2013. The...[Show more]
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