The effect of accelerating migration of services to digital channels on the elderly
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Authors
Perry, Ann Masterton
Nurmikko-Fuller, Terhi
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Volume Title
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Association for Computing Machinery (ACM)
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Abstract
In this paper, the effect of the ongoing migration of government and commercial services to the Web is examined. We report on preliminary results from the qualitative analysis of the experiences of a representative focus group of Australian citizens age 65 and over, who reside in the Australian Capital Territory (ACT).
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Type
Book Title
WebSci 2017 - Proceedings of the 2017 ACM Web Science Conference
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Publication