Past, present and future of m-banking research: A literature review

Abstract

Mobile banking (m-banking) is an emerging topic with a growing number of publications over recent years. In this paper, we present a literature review and classification framework for existing m-banking research. The literature review consists of 65 articles published between January 2000 and May 2010 in Information Systems (IS) and IS-related journals, and major IS conferences. The articles are classified into five main categories: mbanking overview and conceptual issues, m-banking applications and cases, m-banking behavioural issues, infrastructures of mobile users and networks, and strategic, legal and ethical issues. We hope that the comprehensive list of references and the findings presented in this paper will provide useful insights into the anatomy of young m-banking literature to anyone who is interested in this field and help stimulate further interest. Show more