Submission in Response to Economic Regulation Authority Western Australia’s 2023 Review of Financial Hardship Policy Guidelines – Electricity Licences

Abstract

This submission was made to the Economic Regulation Authority Western Australia (ERA WA) review of the Financial Hardship Policy Guidelines in February 2023. The purpose of ERA WA’s review was to update the minimum requirements for hardship policies and procedure which apply to electricity retailers. This submission advocates for improved clarity regarding retailers’ obligations to support prepayment meter customers who are experiencing financial hardship. Show more