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Browsing by Author Rao Hill, Sally

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01_Hoang_The_Influence_of_Service_2010.pdf.jpg

The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets

Author(s)Hoang, Hung Trong; Rao Hill, Sally; Lu, Vinh
TypeConference paper
Date Published2010
Date CreatedNovember 29-December 2010

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