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10-1108_JOSM-04-2018-0119.pdf.jpg

Brave new world: service robots in the frontline

Author(s)Wirtz, Jochen; Patterson, Paul G; Kunz, Werner H, et al
TypeJournal article
Date Published2018
Date Created-

Clinicians´┐Ż accounts of communication with patients in end-of-life care contexts: A systematic review

Author(s)Scholz, Brett; Goncharov, Liza; Emmerich, Nathan, et al
TypeJournal article
Date Published2020
Date Created-

Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective

Author(s)Hoang, Hung Trong; Hill, Sally Rao; Freeman, Susan, et al
TypeJournal article
Date Published2017
Date Created-
01_Wang_Does_anger_expression_help_or_2018.pdf.jpg

Does anger expression help or harm leader effectiveness? The role of competence-based versus integrity-based violations and abusive supervision

Author(s)Wang, Lu (Nick); Restubog, Simon; Lu, Vinh, et al
TypeJournal article
Date Published2018
Date Created-

Enabling SMEs Learning from Global Value Chains: Linking the Logic of Power and the Logic of Embeddedness of Interfirm Relations

Author(s)Soontornthum, Thanyaporn; Cui, Lin; Lu, Vinh, et al
TypeJournal article
Date Published2020
Date Created-
01_Conduit_Facilitating_student_2017.pdf.jpg

Facilitating student interaction capabilities: The interplay of individual, group and course-related factors

Author(s)Conduit, Jodie; Plewa, Carolin; Ho, Joanne, et al
TypeJournal article
Date Published2017
Date Created-

The mediating role of brand knowledge on employees? brand citizenship behaviour: Does organizational tenure matter?

Author(s)Nguyen, Long Thang Van; Lu, Vinh; Hill, Sally Rao, et al
TypeJournal article
Date Published2019
Date Created-

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Author(s)Lu, Vinh; Wirtz, Jochen; Kunz, Werner H, et al
TypeJournal article
Date Published2020
Date Created-
j.ausmj.2018.05.011.pdf.jpg

Transforming marketing education: Historical, contemporary and future perspectives

Author(s)Brennan, Linda; Lu, Vinh; von der Heidt, Tania
TypeJournal article
Date Published2018
Date Created-

Work integrated learning in international marketing: Student insights

Author(s)Lu, Vinh; Scholz, Brett; Nguyen, Long T.V.
TypeJournal article
Date Published2018
Date Created-
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